Privacy policy
Privacy & Cookie Policy
Last updated: May 6, 2026
This document explains how Welorium LTD (the “Website”, “we”, “us”, or “our”) collects, uses, and shares your personal information, as well as how we use cookies when you visit welorium.com or make a purchase through our services (the “Services”).
Data Controller Information
Welorium LTD (Company No: 17028564)
167-169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom
Email: info@welorium.com
1. Legal Basis for Processing (Art. 6 GDPR)
We process your personal information on the following legal bases:
Contractual Necessity (Art. 6(1)(b) GDPR): To process orders and provide customer support.
Legal Obligation (Art. 6(1)(c) GDPR): To comply with tax and accounting obligations.
Legitimate Interests (Art. 6(1)(f) GDPR): For fraud prevention, website security, and basic analytics.
Consent (Art. 6(1)(a) GDPR): For marketing emails and non-essential cookies.
2. Cookie Policy
Cookies are small text files stored on your device when you visit our Website. We use cookies to improve your experience and better understand how our store is used.
A. Types of Cookies We Use
Necessary Cookies: Essential for the operation of the website (such as remembering items in your cart or login sessions). Without these cookies, the store cannot function properly.
Functional Cookies: Remember your preferences such as language or region to provide a more personalized experience.
Analytics & Performance Cookies: Help us understand how visitors use the website. We use services such as Shopify Analytics and Google Analytics.
Marketing & Retargeting Cookies: Used to measure advertising effectiveness and display relevant ads on platforms such as Meta or Google.
B. Managing Cookies
Most browsers automatically accept cookies, but you can change your cookie preferences through your browser settings.
You can also manage your preferences through our cookie banner during your first visit.
To opt out of personalized advertising, you may visit the Digital Advertising Alliance opt-out portal.
Please note: Blocking all cookies may affect website functionality and certain parts of our store may no longer work properly.
3. Personal Information We Collect
Contact Information: Name, billing and shipping address, email address, and phone number.
Payment Information: Securely processed through Shopify Payments, Stripe, or PayPal. We do not store full credit card information on our servers.
Technical Information: IP address, browser type, and device information.
4. Automated Decision-Making
We use automated systems (via Shopify) to detect potentially fraudulent transactions. This may include checks based on mismatched IP addresses or high-risk payment details.
If your order is automatically canceled and you believe this is an error, please contact us at info@welorium.com.
5. Data Retention & International Transfers
Retention: Order-related data is retained for 7 years to comply with UK tax and legal obligations.
International Transfers: Your data is stored on Shopify’s secure servers. This may involve transfers outside the European Economic Area (for example to Canada or the United States). We use Standard Contractual Clauses (SCCs) to ensure an adequate level of data protection.
6. Your Rights
If you reside in the United Kingdom or the European Economic Area, you have the right to:
Access your personal information.
Correct or delete your data.
Object to or restrict processing.
Withdraw consent for marketing at any time.
Request data portability and receive your information in a machine-readable format.
7. Complaints
If you have concerns about how we handle your personal information, you have the right to lodge a complaint with your local data protection authority.
In the United Kingdom: Information Commissioner’s Office (ICO) – www.ico.org.uk
In the European Economic Area: Your national data protection authority.
8. Contact
For questions regarding this policy or to exercise your rights, please contact us:
Welorium LTD
167-169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom
Email: info@welorium.com